I need to return an itemIf you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred.
Please note:If you require a different product (rather than a different size or colour of the same product) you will need to place a new order online and return the original item for a refund. Some products are non-returnable; these are clearly marked with a '+' next to the product name. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Faulty itemIf the item you received is faulty, please
contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
I received the wrong itemIf the item you received is not what you originally ordered, please
contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
How long will it take to refund me?Before contacting us please take note of the timescales required to process a refund:
Please allow 3 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email was sent).
After receiving the return confirmation email, please allow further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 2 Working Days).
When will I receive my replacement?Before contacting us please take note of the timescales required to process an exchange:
Please allow 3 working days from receipt of a return for us process an exchange. Once the exchange has been processed please allow the following additional days for delivery of your replacement item:
- UK - Up to 4 Working Days
- European Union - Up to 8 Working Days
- Rest of World - Up to 14 Working Days
Part of my order is missingRegrettably mistakes can happen. If you have received you order and an item is missing, please
contact us quoting your order number and the missing item and they will investigate the matter further.
Can I return my goods in person to your Warehouse?Unfortunately, for security purposes, we are unable to accept any orders returned to our Warehouse.
Do I have to pay for return postage?If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is your responsibility.
Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
If the item you received is faulty, please
contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
If the item you received is not what you originally ordered, please
contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Why have you not refunded the delivery charge?Delivery charges (the P&P cost you originally paid to have the order delivered to you) are non-refundable.
You have refunded me the wrong amountRegrettably mistakes can happen. If you think you have been refunded the wrong amount please
contact us quoting your order number and the required refund amount.
Please note:Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge. If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.